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Frequently Asked Questions
Quick answers to help you get started with ReddWise.
What are your typical support hours?
Our support team is available Monday through Friday from 9:00 AM to 6:00 PM EST. However, for urgent technical issues, we monitor our inbox 24/7 and will do our best to assist you as quickly as possible.
How quickly can I expect a response?
We aim to respond to all general inquiries and support requests within 24 hours. If you are reaching out regarding a billing issue or an enterprise partnership, our specialized team members will get back to you directly.
Do you offer custom onboarding?
Yes! If you are on our Professional or Growth plan, we provide personalized onboarding sessions to help you set up your subreddit tracking and AI filters effectively. Just send us a message above and we will schedule a call.